Privacy Notice

This privacy notice explains how I collect, use and protect your personal information when you book a treatment, complete a consultation form, or otherwise interact with Zen Den Worthing.

I, Jan Bugar, trading as Zen Den Worthing, am the data controller for any personal information you provide. I take this responsibility seriously and have written this notice in plain English so you understand exactly what happens to your data and what rights you have under UK GDPR and the UK Data Protection Act 2018.

If you’d like to exercise any of your data rights, raise a concern, or just ask a question about your information, please get in touch using any of the methods above.

2.1 Basic personal information

• Your title and full name
• Date of birth
• Home address
• Email address
• Phone number(s)
• Gender (optional, only if you wish to share it)
• Emergency contact details (optional)
• How you found me (referral source)

2.2 Health and treatment information (“special category data”)

Because massage therapy involves your body, I also collect information that UK GDPR classifies as special category data — meaning data about your health. This includes:

• Medical history and current health conditions
• Current medications
• Past injuries or surgeries
• Allergies
• GP or consultant details (where relevant)
• Treatment notes and session records
• Other lifestyle information relevant to your treatment (e.g. work, posture, exercise habits)

I only ever collect the minimum information needed to keep your treatments safe and effective.

2.3 Booking and payment information

When you book or pay for a treatment, I (or my payment processors on my behalf) collect:

• Appointment date, time and service booked
• Payment confirmation details (I do not store full card numbers — see section 6)
• Voucher or membership records (if applicable)
• Printed card details — if you buy a gift voucher with a printed card, the name and postal address you give for posting it (usually the recipient’s)

I collect your information in the following ways:

• Your consultation form — emailed to you from Cliniko when you book, and completed online before your first treatment.
• The online booking system — Cliniko, when you book an appointment.
• Direct communication — when you contact me by phone, SMS, WhatsApp, or email.
• Social media messages — when you reach out via Facebook, Instagram, or LinkedIn.
• In person, during your appointment — including verbal updates to your health information at the start of each session.
• From your GP or consultant — only if you have asked them to share information with me, and only with your explicit consent.

I use your information solely for legitimate purposes related to your treatment and the running of my practice:

• To deliver safe, effective and properly tailored massage treatments;
• To schedule, confirm, and remind you of your appointments;
• To identify you and access your treatment history at each session;
• To process payments and issue receipts or invoices;
• To meet my legal obligations (such as tax records and treatment-note retention required by FHT professional regulation);
• To communicate with you about your bookings and treatments;
• To send you occasional marketing emails — only if you have explicitly opted in (see section 11);
• Where you have asked me to, to communicate with your GP or other healthcare providers about your care.

I will never sell your data, share it for someone else’s commercial purposes, or use it in any way you haven’t consented to.

UK GDPR requires me to tell you the legal basis on which I process your data. Different activities rely on different bases, listed clearly below.

5.1 Contract (Article 6(1)(b))

I process your basic personal information (name, contact details, appointment details, payment information) because it is necessary to deliver the treatments you have booked and to manage your bookings.

5.2 Explicit consent (Articles 6(1)(a) and 9(2)(a))

I process your health information (special category data) on the basis of your explicit consent. You provide this consent by completing and signing the consultation form before your first treatment. You can withdraw your consent at any time — though if you do, I won’t be able to continue treating you safely.

5.3 Legal obligation (Article 6(1)(c))

I retain treatment records for the period required by professional regulation (FHT) and UK tax law (HMRC). This is a legal obligation I cannot opt out of, and it overrides requests to delete records during the retention window.

5.4 Consent for marketing (Article 6(1)(a))

If you answered Yes to the marketing question on your consultation form, I process your email address and first name on the basis of your consent. You can withdraw this consent at any time and I’ll stop immediately (see section 11).

5.5 Legitimate interests (Article 6(1)(f))

I may rely on legitimate interests for limited purposes such as keeping basic business records, responding to enquiries, and protecting myself and clients during sessions, and the security of my home (see section 8 on the Ring doorbell). Where I rely on legitimate interests, I make sure your interests and rights are not overridden.

To run my practice, I use a small number of trusted third-party services. Under UK GDPR these are “data processors” — they only handle your data on my instructions and in line with this notice. I have a written data-processing relationship with each.

I do not share your data with any other third party for any other purpose. I will never sell your information.

Some of the services I use (Google, Stripe, SumUp, Meta, Webflow, Prodigi, Cloudflare, Resend, Ring) have servers outside the UK — mostly in the United States and the European Union. UK GDPR allows such transfers only when there are adequate protections in place.

The third parties I use rely on one or more of the following safeguards:

• The UK’s adequacy decision for the EU — for data stored on EU servers.
• The UK-US Data Bridge / UK extension to the EU-US Data Privacy Framework — for data transferred to certified US-based processors.
• Standard Contractual Clauses (SCCs) — legally binding contract terms approved by the UK Information Commissioner.

If you’d like more detail about how any specific processor handles your data internationally, their privacy policies (linked in section 6) explain the safeguards they use.

The front door of my home has a Ring video doorbell. This is my private, residential entrance. The massage room is on the other side of the bungalow and has its own entrance from the street, so if you arrive that way, the doorbell is unlikely to record you.

• It records short clips of video and sound when someone walks up to my front door or rings the bell. If you walk towards that door, it may record you.
• The doorbell is for the security of my home. It does not cover the massage room.
• Because it records sound, it may pick up what is said close to the door.
• The camera is pointed at my front door, not at the public footpath or any neighbouring property.
• Clips are stored on Ring’s servers (Ring is part of Amazon) and are deleted automatically after 30 days, unless I save a specific clip for a reason (e.g. an incident).
• You can ask me for a copy of a clip that shows you (see section 10). Please ask within 30 days, before it is deleted.
• I rely on legitimate interests as the legal basis for this processing (Article 6(1)(f)) — protecting my home.
• If you’d like to know more about Ring’s data handling, their privacy notice covers how footage is stored and processed.

• Treatment notes and consultation forms — retained for at least 7 years from the date of your last treatment, as required by FHT professional regulation and UK tax law.
• Records for clients who were under 18 at the time of treatment — retained until 7 years after their 18th birthday.
• Marketing-related contact details — retained for as long as you have opted in. If you opt out, I take you off the mailing list immediately, and keep only your email address and the date you opted out, so you’re never added back by mistake.
• Postal address for a printed gift card — deleted from my voucher system 30 days after the card is posted (or cancelled). Prodigi keeps its own order records as its privacy policy describes.
• Payment and tax records — retained for 7 years as required by HMRC.
• Ring doorbell footage — video and sound clips are deleted automatically after 30 days, unless I specifically save a clip for a reason (e.g. an incident).

After the relevant retention period, your information is securely deleted.

You have the following rights regarding your personal data:

• Right of access — you can ask me what data I hold about you and request a copy.
• Right to rectification — you can ask me to correct any inaccurate or incomplete information.
• Right to erasure (“right to be forgotten”) — you can ask me to delete your data. Please note that I’m legally required to keep treatment records for 7 years (see section 9), so I cannot delete clinical records during that period.
• Right to restrict processing — you can ask me to stop using your data for certain purposes while a query is being resolved.
• Right to object — you can object to any processing based on legitimate interests, and to marketing communications at any time.
• Right to data portability — you can ask me to provide your data in a machine-readable format so you can transfer it to another service.
• Right to withdraw consent — where I rely on your consent (e.g. for marketing or health-data processing), you can withdraw it at any time.
• Right not to be subject to automated decision-making — I do not make any decisions about you using automated processing or profiling.

To exercise any of these rights, contact me at jan@zendenworthing.com. I’ll respond within 30 calendar days, as required by UK GDPR. I may need to verify your identity first to keep your data secure.

From time to time I send occasional marketing emails — usually a seasonal offer, a relevant therapy update, or news about Zen Den Worthing.

• I only send these to clients who have explicitly opted in, by answering Yes to the marketing question on the consultation form. If you later answer No, you’re taken off the list.
• Every marketing email I send includes a clear unsubscribe link at the bottom. Clicking it removes you from my marketing list immediately.
• You can also opt out at any time by replying to any marketing email, emailing me at jan@zendenworthing.com, or telling me directly.
• Opting out is processed immediately. You will not receive further marketing communications from me.
• Opting out of marketing does not affect appointment-related communications (booking confirmations, reminders, etc.) — these are necessary for the service you have booked.

Marketing emails are sent through Resend, from news.zendenworthing.com, and Resend holds the mailing list (see section 6).

12.1 What cookies are

Cookies are small text files stored on your device by websites you visit. They help websites remember things like preferences and gather information about how visitors use the site.

12.2 What I use cookies for

My website uses cookies for two purposes:

• Essential cookies — required for the website to function (e.g. remembering your cookie preferences). These do not need your consent under UK law.
• Analytics cookies — provided by Google Analytics, which helps me understand how visitors use my website (such as which pages are most read and where visitors come from). These require your consent.

12.3 Google Analytics

Google Analytics collects anonymised information about how you use my site — for example, what country you visit from, what device you use, and which pages you view. It does not identify you personally and I do not link analytics data to your treatment records.

Analytics cookies are only set if you accept them through the cookie banner shown when you first visit. You can change your preferences at any time using the “Cookie Settings” link in my website footer.

If you would prefer to opt out of Google Analytics entirely, Google offers a browser opt-out add-on.

12.4 No advertising or social media tracking

I do not use advertising cookies, social media tracking pixels, or any third-party trackers beyond Google Analytics. I do not run paid advertising campaigns that profile visitors.

I take reasonable, practical steps to keep your information secure:

• Clinical records are stored in Cliniko on encrypted servers with industry-standard protection. Only I have access to my Cliniko account.
• My work laptop is locked with a 6-digit PIN known only to me, has up-to-date anti-malware protection, and is encrypted at rest.
• Card payment details are never stored on my devices — Stripe and SumUp handle all card processing directly with PCI-DSS compliance.
• Messages and emails are kept in their respective apps (Gmail, WhatsApp, etc.), each with their own security measures, and are deleted when no longer needed.
• Paper records — if I ever have any physical notes during a session, they are scanned into Cliniko and the paper is securely destroyed.

No system is ever 100% secure, but I take privacy seriously and review my practices regularly to keep your data as safe as I reasonably can.

14.1 If you have a concern about your data

If you’re unhappy with how I’ve handled your information, I’d much rather hear from you first so I can try to put it right. Please contact me in writing:

I’ll acknowledge your concern within 5 working days and provide a substantive response within 14 working days.

14.2 Your right to complain to the ICO

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at any time, especially if you feel your concern hasn’t been resolved.

You don’t have to contact me first — but if you do, I’ll always try to resolve things directly and respectfully before any external escalation.

I may update this privacy notice from time to time — for example, if I change a service provider, add a new tool, or if UK data protection law evolves. The most current version is always available on this page, and the “last updated” date below tells you when I last made meaningful changes.

Material changes will be communicated to active clients where reasonable. Minor changes (such as wording clarifications) will simply be reflected in the published version.

By booking an appointment, you accept the version of this Privacy Notice current at the time of your booking.