
Cancellation Policy
I understand that unforeseen circumstances can arise, like car trouble or busy schedules. While Zen Den Worthing reserves the right to adjust appointments without prior notice, I prioritize providing a unique and exceptional experience for all my clients.
To ensure this exceptional service for everyone, I have implemented the following cancellation policies:
- In the event of a cancellation by Zen Den Worthing, I will reschedule your appointment for a mutually convenient date. I am not liable for any expenses incurred due to this rescheduling.
Cancellation policy and non-attendance policy
- For client cancellations or missed appointments on the confirmed date:
- Appointments cancelled within 48 hours of confirmation will incur a 50% cancellation fee.
- Appointments cancelled within 24 hours of confirmation will incur a 100% cancellation fee.
- I understand emergencies happen. If you are unwell or have a true emergency, please let me know at your earliest convenience (ideally, first thing in the morning). I will be happy to waive cancellation fees in such cases.
Thank you for your understanding and cooperation. This ensures fairness and allows me to continue offering exceptional service to all my valued clients.
Rescheduling
Clients who wish to reschedule their appointment without incurring a cancellation fee can do so by providing at least 48 hours notice. Please contact me directly or via Facebook or Instagram. Thank you.